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Escalate Alerts

For alerts that require tracking in an external system, you can escalate them to create tickets in your issue tracking tool. This lets you manage alert resolution within your existing workflows while maintaining a link between the alert and the ticket.

Escalate an alert to Jira

  1. Open the alert detail page.

  2. Select the Select resolution dropdown in the top-right corner.

  3. Select Escalate to Jira.

  4. In the Create Jira issue dialog, select a Jira Project from the dropdown.

  5. Select an Issue type.

    The available issue types depend on your Jira project configuration and can include options such as Bug, Story, Chore, Sub-task, Epic, and any custom issue types defined in your project.

  6. Complete the remaining fields.

    The Summary is pre-filled with the alert title, and the Description includes a link back to the alert in Ataccama ONE. Additional fields vary depending on the selected issue type and your Jira project configuration.

  7. Select Create issue.

Once you escalate an alert, the ticket reference appears in the top-right corner of the alert page with an Escalated badge and a link to the ticket.

If escalation is unavailable

If Jira is not connected, you see Escalate to Jira with a Setup incomplete indicator.

  • If you have Admin permission in Alerts & data observability, select Set up integration to configure the connection. See Connect to Jira for instructions.

  • If you don’t have Admin permission, contact someone who does to enable the Jira integration or grant you permission. See Manage Alert Permissions for more information.

Next steps

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